At Yalla Gaza, we want every customer to receive their order safely and be happy with their purchase
📦 Returns
Due to the nature of some products we sell, including food and drinks, we cannot accept returns for opened or used items for safety and hygiene reasons
For unused accessories and non-consumable products, please contact us before returning any item
🚨 Damaged or Incorrect Orders
If your order arrives damaged, faulty or you receive an incorrect product, please contact us as soon as possible
Please provide:
Your order number
Photos of the damaged item and packaging
Details of the issue
We will review your request and work with you to provide a suitable solution
💰 Refunds
Approved refunds will be processed using the original payment method
Refund processing times may vary depending on your payment provider
❌ Cancellation Requests
If you wish to cancel your order, please contact us as soon as possible
Once an order has been dispatched, cancellation may no longer be possible
📧 Contact Us
For any return or refund enquiries, please contact: